Code of Ethics
Distributors are required to observe the Feonnaa
code of Ethics at all the times. The company reserves the right to terminate
distributorship at any time for any violation.
Upon enrolment,
distributors are expected the following:
I will follow the highest
standard of honesty and integrity in the Feonnaa
business.
I will present the
company's marketing plan accurately and honestly, clearly portraying the level
of effort required for achieving success.
I will not make negative or
disparaging remarks about the company, its products, officers, employees or
other people and products. I will be respectful to the company as well as
direct selling business.
I will not retail the
products of Feonnaa Herbals through retail outlets.
I will not instigate,
encourage, indulge and teach downlines for bonus rebate/refund of commission in
order to become more competitive on pricing.
I will not use the
company's trade name(s), information, literature, advertising material, and
gathering of people or other resources including intellectual property to
introduce and promote interests of any entity other than the Company.
I will strive to ensure
that my customers and fellow distributors are satisfied with the Company's
product and my service.
I will abide by the Feonnaa Distributor's Rules & Regulations at all times
I will not resort to any
fraudulent act in promoting the Company's business at the expense of Company
and fellow distributors.
During continuation and
thereafter I will not do anything that may adversely affect the company, its
reputation and business.
RULES & REGULATIONS
The following Feonnaa Herbals rules and regulations of Feonnaa Herbals a brand of Lamina Research Centerpvt.Ltd. (the Company) formulated and implemented for
safeguarding rights and dignity of the distributors while regulating conduct of
business. Tomold yourself as a responsible and ethical distributor of Feonnaa, you must understand and abide by the policies of
the Company and these rules & regulations; any violation of the same can
result in termination of your distributorship.
The Company reserves the
rights to amend its policies, rules & regulations without prior notice or
clarification. You are expected to browse the Company's website from time to
time and keep yourself abreast with updated policies, rules & regulations.
1.Eligibility to become a
Distributor of Feonnaa:
A.Individuals
a) Individual aged 18 yrs.
and above can apply to be a distributor of the company
b) The Company has absolute
discretion to decide whether to accept or reject an application.
c) Distributor of the
Company is not an agent, representative or employee. The relationship is on
principal to principal basis.
d)All applications must be
sponsored by an existing distributor.
e) Wife and Husband
constitute a single unit for the purposes.
B. LEGAL ENTITIES (Such as
HUF, Partnership Firms, LLP, Company, Society and Trust)
a) In such cases
registration shall be in the name of the legal entity
b) A copy of the
constitution, deed, articles of association along with certificate of
institution/incorporation, as may be applicable for the entity and PAN card
should be submitted along with the application form. In case of HUF, copy of
PAN card should suffice.
c) Liability and
entitlement of such entity is as per law of the land. Bonus payment would be
made by the company in the name of the entity.
d) Any change in
constitution of the entity should be intimated to the company and a fresh
application form should be submitted along with the new /updated constitution.
e) Company will communicate
only with a person/ official duly authorised by the
entity underwritten intimation to the Company in advance.
f) In case of
dissolution/winding up/insolvency of the entity, bonus entitlement/arrears, if
any shall be released to the successor entity upon submission of proof
acceptable to the company. Claim(s) in this respect shall not be entertained
after 90 days from the incident of dissolution /winding up or declaration of
insolvency.
2.PROCEDURES FOR DEALING
WITH INSTANCES OF VIOLATION
The Company provides
guidance and advice to deal with situations involving breaches and violation of
its policies and these rules and regulations. The company shall also take
appropriate action against the distributor(s) involved. In the event of any
violation, the following procedure needs to be observed.
a) A complains has to be
lodged immediately upon coming to know about violation of any and all policies,
Rules and Regulations. The complaint must fill in the Customer Feedback Form by
giving details of the alleged violation, also he/she requires to inform his/her
up line about the complaint.
b) Upon receiving the
complaint, company shall immediately notify the distributor involved,
requesting a swift response by way of a chance to explain his/her case. Company
may in appropriate cases institute such action Suo moto.
c) In case of inadequate
information, the company may request for more details from either party.
d) If the Company is
convinced that the only way to restore normally is to suspend or terminate
distributorship, it shall convey its decision by writing a letter to the
distributor concerned. The letter shall be posted through Registered
mail/Courier to the last known address of the distributor as listed in
Company's database and the post mark shall be taken as proof of receipt. The
Company reserves the right to take necessary action against the terminated
distributor including seeking compensation, recovery, damages and legal cost
incurred, if any. However, the Company reserves the right to amend or modify
any part of the above decision if and when such need is felt by the Company.
3.REPRESENTATION MADE BY
DISTRIBUTORS
a) Distributor(s) should
not exaggerate or misrepresent benefits associated with the company,
association with the company and the company's product and services.
b) Distributor(s) must know
and convey that earnings come only through hard work, committed and consistent
efforts.
c) Distributor(s) shall not
make claims other than what mentioned in the Company's plans and literature
about products, quality and earnings. Company has the unconditional rights to
take any and all actions including seeking damages for distributor's
action/inaction inviting causing ill repute/loss to the company for wrong
declaration or misrepresentation.
4.LABELING, PACKAGING AND
PRICING
a)The product description,
labelling, pricing and packaging done/determined by the company is final and
sacrosanct. No alteration is permissible in these respects. Distributor(s) are
not authorised to re-label, repack, and alter
description or sell products loose or in a form not originally caused by the
company or at a price not fixed by the company. Allegations against
distributor(s) for contravening this rule shall be investigated and appropriate
action will be taken.
In case of any dissatisfaction, manufacturing or packaging defect,
customers/Distributorscan return/exchange the product. The
customers/Distributors must contact the Distributor/Company from whom they had
purchased the same, within 30 days from the date of purchase. They must provide
a reason and return the said products. In case the customer returns the
product, it is the distributor's obligation to satisfy the customer’s need for
money refund or replacements of products.
The Distributor can then return these products, with original Invoice to
the Company. The Company will replace these products free of cost or if the
distributor does not want the same products, the Company will give a cash
voucher of the same amount, which can be used by the Distributor for purchasing
products of their choice.
·
Product Return Form
·
Reason for return
·
Copy of Invoice
·
Products to be returned
The Company provides a Buy Back Policy to the distributor
who wishes to resign from his/her distributorship and return any Feonnaa Herbals products that are in good condition,
useable, resalable, restock-able, unopened, unaltered and must have a shelf
life of at least four months.
If the Distributor resigns within 30 days from the
purchase of the products, Feonnaa Herbals shall
provide a full refund for the products to the Distributor.
If the Distributor resigns from his/her distributorship
after the expiry of 30 days from the date of purchase of products from Feonnaa Herbals, the amount refunded will be equal to
distributor cost of the products being returned.
7. CROSS SPONSORING
No cross sponsoring of distributorship
shall be allowed ”Cross Sponsoring” in this context
Means:
a) Signing up an existing
distributor from another group
b) Signing up under another
sponsor to operate his/her distributorship when his/her distributor ship is
still valid.
c) Allowing other people or
relative to use his/her distributorship to do business.
In the event of cross
sponsoring the following action shall be taken:
a) The distributorship of
the person who signs up other distributors or spousesof distributors of another
group shall be terminated. All distributors involved shall be transferred back
to the original sponsor.
b) If the spouse A of a
distributor B(already distributor) signs up under another group, A's
distributorship will be terminated, and all the downlines will be transferred
to B.
c) The Company reserves the
right to terminate the offending distributor at its own discretion and withhold
bonus payments of the offending distributor till final settlement takes place.
8.CANCELLATION/RESIGNATION/SUCCESSION
OF DISTRIBUTORSHIP
a) Any distributor may
resign form distributorship by submitting an application. Acknowledgement of
receipt of such communication constitutes resignation. A person who resigns or
whose distributorship is cancelled/terminated may reapply for distributorship
only after lapse of a period of 6 months (cooling period) from the date of
resignation/cancellation of his/her last distributorship. In such case the
person cannot have any claim whatsoever over the downline(s)/business he/she
had prior to reapplication for distributorship.
b) In case a Distributor
resigns for certain unforeseen circumstances, subject to Company's
satisfaction, he/she may transfer the distributorship to his/her blood relative
only (proper proof and documentation required). In such case the applicant will
be the blood relative and the co applicant will be the earlier distributor or
the spouse of the blood relative. Company's decision in this regards will be
final.
c)Distributorship in
ordinary circumstances expires upon death or proven incapacity of the
Distributor. However, nominee of the deceased upon evincing interest to succeed
distributorship may be allowed by the company. In cases where the nominee does
not come forward till 3 months from the date of death or incapacity of the
original distributor as the case may be, successor of the deceased upon submitting
appropriate documentation and evincing interest to succeed distributorship may
be allowed by the company. However under no circumstances such distributorship
will be entertained after 6 months form the death or knowledge of
incapacitation of the distributor.
d)Distributorship may be
cancelled/ terminated, declared unclaimed or suspended by the company for the
reasons mentioned in the company's policies and these rules and regulations. In
all such cases, the Company takes decision in terms of its reward/reconciliation
policy.
9.MARRIAGE
a) The Feonnaa
Herbals treats wife and husband as one single unit for the purposes of
distributorship.
b) In situations where two
independent existing distributors marry each other, upon marriage both of them
are deemed to have surrendered their distributorship. The distributors who are
married to each other, shall separately intimate to the company about their
marriage within 30 days from the date of their marriage. Subject to conditions
of other sub-clauses of this clause one amongst them ought to resign within 30
days from the date of marriage, failing which distributorship of both
distributors shall be cancelled. Original downline structure of the distributor
who resigns for reasons of marriage in terms of this sub-clause shall remain
unchanged. However, to maintain relationship with the company and to conduct Feonnaa business, the couple may form a 'partnership firm'
in lines of the model 'deed of partnership' prescribed by the company for the
purpose of common distributorship, and submit the same under cover of a joint
application seeking distributorship for such 'partnership firm' within 30 days
of their marriage. This partnership will replace the distributorship of the
distributor who doesnot resign and the structure will remain unchanged.
c) In case such couple does
not form any “partnership firm” within 30 days from their date of marriage or
either of them does not inform factum of their marriage to the Company, the
company reserves the right to cause appropriate changes
in their downline /network and merge their business(s) of two distributorships
into one with conditions as may be deemed appropriate to the Company and/or
cancel distributorship of one or both as per discretion.
10.SEPARATION
a)In cases of divorce amongst
couples having distributorship through' partnership firm' formed as aforesaid,
benefits of distributorship and the distributorship itself shall be apportioned
or transferred as the case may be in terms of the 'deed partnership' . Such
changes in distributorship of the 'partnership firm' shall be caused by the
Company only on completion of 90 days after receipt of the 'decree of divorce'
granted by competent court. The distributorship of the 'partnership firm' of
the couple shall be put under suspension with effect from the date of
commencement of divorce proceedings between the couple during pendency of
divorce proceedings, the company in its discretion may as a special arrangement
allow(without insisting upon lapse cooling period) both parties do Lamina
business separately as freshly appointed distributors. After the judgement of
the court, the suspension of the distributorship will be revoked if the court
so directs, or the spouse in whose name the court has approved for
Distributorship to be continued, can continue as a Distributor, The partnership
will stand dissolved.
In case the judgement is
silent on the issue, the Distributorship under partnership will stand
terminated.
11.WAIVER
a)The failure of the
company to exercise any rights stated in the Company Rules and Regulations or
in the Distributor Application Agreement shall not constitute a waiver of the
Company's rights to demand exact compliance therewith.
b)Any waiver by the Company
can and shall only be affected in writing by authorised
personnel of the Company.
12.PROHIBITED ACT
A Distributor shall not
a)Incur any liabilities or
debt in the name or on behalf of the Company.
b) Enter, modify or alter
any contact in the name of the Company.
c)Engage itself or show
interest directly/indirectly as agent, servant or licensee for sale of any
product/goods other than those of the Company, in any trade, business or
profession in competition with the Company.